Vulture Labs, Inc. ("Company," "we," "us," or "our") operates The Timeline Company service. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.
1. Information We Collect
1.1 Information You Provide
- Account Information: Name, email address, business name, and contact details when you register for our service.
- Payment Information: Billing address and payment method details processed through our secure payment processors.
- Camera Configuration: Information about your camera systems, including connection credentials and location identifiers.
1.2 Video Data
- Video Footage: We process video footage from your connected security cameras to generate daily operational reports.
- Analyzed Data: Timestamps, detected events, and operational metrics extracted from your footage.
1.3 Automatically Collected Information
- Usage Data: Information about how you interact with our service, including access times and features used.
- Device Information: Browser type, operating system, and device identifiers.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our daily briefing service
- Process and analyze your video footage to generate operational reports
- Send you daily briefings and service-related communications
- Process payments and manage your account
- Respond to your inquiries and provide customer support
- Detect and prevent fraud, abuse, and security incidents
- Comply with legal obligations
3. Video Data Processing
Your video footage is processed with the following safeguards:
- Purpose Limitation: Video is processed solely to generate your daily operational reports.
- Retention: Raw video footage is deleted within 24-48 hours after processing. Analyzed event data is retained according to your plan (7-30 days).
- Encryption: All video data is encrypted in transit and at rest using industry-standard encryption protocols.
- Access Controls: Access to video data is strictly limited to automated processing systems and authorized personnel for support purposes only.
4. Information Sharing
We do not sell your personal information or video data. We may share information with:
- Service Providers: Third-party vendors who assist in operating our service (cloud hosting, payment processing, email delivery).
- Legal Requirements: When required by law, court order, or governmental authority.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
- With Your Consent: When you have given us explicit permission.
5. Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- End-to-end encryption for video transmission
- Encryption at rest for all stored data
- Regular security audits and penetration testing
- Employee access controls and training
- Secure data centers with physical security measures
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Object to or restrict certain processing
- Data portability
- Withdraw consent where processing is based on consent
To exercise these rights, contact us at privacy@thetimelinecompany.com.
7. Data Retention
- Account Information: Retained while your account is active and for 90 days after closure.
- Video Footage: Deleted within 24-48 hours after processing.
- Report Data: Retained according to your plan (7-30 days), then automatically deleted.
- Billing Records: Retained as required by law for tax and accounting purposes.
8. Children's Privacy
Our service is not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or through our service. Your continued use after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
Vulture Labs, Inc.
Email: privacy@thetimelinecompany.com